Privacy Policy

Limo Solution (Monocura)  Privacy Policy

The Limo Solution (Monocura) Privacy Policy (“the Privacy Policy”) outlines the way that we manage your Personally Identifiable Information when you use the Limo Solution website and mobile phone Applications.

Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information when you use the Limo Solution website and phone Applications.

Limo Solution might change this Privacy Policy from time to time. You should check this page from time to time to ensure that you are happy with any changes. This Privacy Policy is effective from 15th August 2017.



What personal information do we collect from our subscribers?

The “Limo Solution” software will collect certain user information depending on whether the user is a driver or a call centre operator. For example, if the user is a driver we may ask the user to enter their DOB and driver’s licence number. If the user is a call centre operator in your business, we may collect the operator’s full name, phone and email address. We may also collect some information about your business such as the business address and ABN.

When you use the Limo Solution website and/or mobile phone Application, we may collect, store and process a unique installation identifier, IP address and device information such as operating system or device model and location coordinates.

We may share your personal information and non-personal information with certain companies that control us, are controlled by us, or under common control with us, including our parent and subsidiaries (our “Affiliates”), and sites or services operated by our Affiliates or other businesses of our Affiliates so that they and we can offer you products and services that may be of interest to you and to process such information on our behalf.

Notwithstanding anything to the contrary in this Privacy Policy, confidential information related to your customers, passengers, and drivers, including names and contact information, will not be shared with anyone outside of Limo Solution, and then only with your offload partners when you offload to them a booking for the purpose of providing the service, unless the information is shared as part of an integration and business relationship specifically approved by you. Further, under no circumstances will Limo Solution or our Affiliates use information residing on Limo Solution servers to solicit business relationships with your customers, drivers or passengers.

Except as expressly stated herein: (a) we do not sell or rent your personal information to anyone; and (b) we do not share your personal information with anyone outside of Limo Solution for their promotional, including marketing, use.


How do we use your information?

We use personal information which you provide to us to provide our Services to users and to track the use of our Applications. We may use some information to validate your identity. For example we may use your driver’s licence number and DOB to validate your driving licence. Or we may use your vehicle’s VIN to identify the vehicle’s legitimacy. We may use your business information when generating invoices for you or on your behalf.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, review the Limo Solution website, or use certain other site features in the following ways:

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant payment gateway handles all credit card transactions.  We use regular Malware Scanning.


Your Personally identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

In addition, we cannot control the actions of other users with whom you share your information. We cannot ensure that information you share with other persons using the Application will not become publicly available. We are not responsible for third party circumvention of our security measures. You can reduce these risks by using common sense security practices such as refraining from sharing your information with people you don’t know and limiting the information that you choose to share using the Application.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow this) that enables the site or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and manage your usage to save you time. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may release your Personally Indentifable Information in the good faith belief that release is appropriate and necessary to comply with legal process or authority (e.g., a lawful subpoena, warrant or court order); to enforce or apply our policies; to initiate, render, bill, and collect amounts owed to us; to protect our rights, property, or personal safety, our users, our employees, or the public; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay. This may include sharing information with other companies, lawyers, courts or other government entities.

We may disclose Personally Identifiable Information pursuant to subpoenas, court orders, or other requests (including criminal and civil matters) if we have a good faith belief that the response is required by law. This may include respecting requests from jurisdictions outside of NSW where we have a good faith belief that the response is required by law under the local laws in that jurisdiction, apply to users from that jurisdiction, and are consistent with generally accepted international standards.


Contacting Us


If there are any questions regarding this Privacy Policy, you may contact us via email at:


Last Edited on 2018-03-29